Ongoing outageTechNewsAppsMicrosoft Outlook is still downMicrosoft 365 issues have been cutting people off from their email since early Thursday afternoon, and they still aren’t fixed.Microsoft 365 issues have been cutting people off from their email since early Thursday afternoon, and they still aren’t fixed.by Richard LawlerUpdated Nov 12, 2026, 11:24 PM UTCShareGiftImage: The VergeRichard Lawler is a senior editor following news across tech, culture, policy, and entertainment. He joined The Verge in 2021 after several years covering news at Engadget.Since just before 1PM ET on Thursday, reports have come in from around the world that people can’t access their Outlook email, either through the web or apps. Microsoft quickly acknowledged the issue from its Microsoft 365 Status account, saying that “We’ve determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.”There were also some reports of problems with Teams, but not to the same extent, while Microsoft’s official updates said customers may experience issues across its suite of 365 business services. Microsoft comms director Ben Hope said in a statement that “We are aware and investigating reports of users experiencing issues with Microsoft 365 services, primarily issues with Exchange Online.
We appreciate our customers’ patience while we work to restore services as soon as possible.”Several hours later, Microsoft has gone through several variations of update notes regarding the issues and its attempts to fix them, saying it’s had problems rebooting servers and being able to monitor their health. As of about 6PM ET, Microsoft has a note saying it’s managed to get some of the affected servers running:We’ve begun returning a portion of the affected servers to service, and they’re remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.We’ve streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we’re implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we’ll expand these measures to additional locations if we observe positive results.
As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.There’s still no ETA for full restoration, but we will continue to monitor this ongoing outage.Screenshot: Microsoft 365 StatusUpdate, 6:23PM ET: Added latest status update from Microsoft.Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.Richard LawlerAppsMicrosoftNewsTechMost PopularMicrosoft Outlook is downNvidia is reportedly preparing to fire Jensen HuangHands on with Home Assistant’s new ‘smart home multi-tool’Here’s Jensen Huang signing a woman’s chestApple’s HomeView is my new favorite smart display — but not my daughter’sAdvertiser Content FromThis is the title for the native ad
