JAMB announced a new process allowing candidates who lost access to their registered SIM cards or email addresses to update their detailsThe examination body released the update via a video on its X handle, outlining the steps required to complete the swapCandidates can only use the service once, making accuracy during the process criticalPAY ATTENTION: Find it fast with our new search feature at Legit.ng! Legit.ng journalist Adekunle Dada has over 8 years of experience covering basic and tertiary education in Nigeria and worldwide FCT, Abuja – The Joint Admissions and Matriculation Board (JAMB) has opened a channel for Unified Tertiary Matriculation Examination (UTME) candidates who can no longer access their registered GSM numbers or email addresses to update those details on the JAMB portal.JAMB walked UTME candidates through the steps needed to complete a SIM swap or email change.JAMB gives 9 steps on how UTME candidates can change phone number, email on the portal. Photo credit: @jamb_hq/UTME Source: TwitterThe board announced the development on Wednesday through a video shared on its official X handle @jamb_hq on Wednesday, September 23, 2026.PAY ATTENTION: From breaking news to viral moments. Follow Legit.ng on Instagram!The update comes after widespread complaints from candidates who were unable to receive result alerts or log into their JAMB profiles because they had lost access to the phone numbers and email addresses linked to their accounts.”Candidates who lost their SIM card can now swap it with a new one.
And those who also lost access to their email addresses on the JAMB portal can now change to a new one,” JAMB said.How to change your phone number or email on JAMB portalJAMB outlined a nine-step process for candidates seeking to use the service:1. Visit a High Court to obtain a sworn affidavit supporting the request for a SIM swap or email change. 2. Log into the JAMB e-Facility portal using your profile details. 3. Navigate to the “Penalties” option on the e-Facility menu. 4.
Under Penalties, select “SIM Swap/Email Change Penalty Payment.” 5. Pay the prescribed fee through the portal. 6. Proceed to the nearest designated JAMB PTC/PRC Centre to continue the process in person. 7. Provide your profile code and existing GSM number at the JAMB office. 8.
Complete the required biometric verification. 9. Upload a scanned copy of the court affidavit to finalise the application.JAMB confirmed that the service is available exclusively at designated JAMB PTC/PRC Centres and is not accessible through any other location or third-party agent.Key conditions for using the serviceThe board said the service is intended only for candidates with genuine cases of lost access to their registered contact details. Critically, JAMB noted that the service can be used only once per candidate, meaning all information submitted during the process must be accurate before submission.JAMB explains 3 criteria determine 2026 admission Meanwhile, Legit.ng reported that JAMB released a new episode of its JAMB Explained series on Wednesday, September 9, 2026, covering the 2026 admission process.The video broke down the 3 major criteria considered when candidates are being admitted into their preferred institution and course.The post drew reactions from candidates raising concerns about O’level uploads, admission status delays, and name mismatches on JAMB profiles. Source: Legit.ng Adekunle Dada (Politics and Current Affairs Editor) Adekunle Dada is a Politics and Current Affairs Editor at Legit.ng.
He holds a B.Sc. in Mass Communication from Lagos State University, Ojo, and brings over eight years of professional media experience to his role. He has spent his career refining his craft at PM News, The Sun, and Within Nigeria. In 2024, he earned a certification in advanced digital reporting from the Google News Initiative. He can be reached at adekunle.dada@corp.legit.ng JAMBUnified Tertiary Matriculation Examination – UTME Zimbabwe Cindy oshodis Gary owens
